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Our Technical Support team troubleshoots and configures hardware for optimum performance keeping in mind the customers’ requirement.
Our team is trained in latest generic software support and our training system is fine tuned to make training on new proprietary software a hassle free experience.
Phykon Solutions has established capability with expertise in different domains and state of the art remote surveillance imaging equipments. We offer round the clock support to multiple leaders in the IP camera industry. We have successfully incorporated customer care, up selling and cross selling with traditional technical support.
Our unique service delivery model has enabled our clients with faster Return of Investments, improved customer relations and customer satisfaction, better customer retention and an increase in revenue per customer.
Phykon Solutions has achieved consistency in customer satisfaction and turnaround times across all possible channels of technical support. A rich human resource pool and our impulsion to hire, train and retain human resource ensure an uninterrupted technical support channel 24/7 all through the year irrespective of national and local holidays. Our general services include,
- Port forwarding [Windows Mac] for different routers like Linksys, AT T, Blkin, Motorola
- Double Port forwarding
- Wireless Setup
- Email Alerts or Mail Service Settings
- Installation of Recording software
- Setting up cam to be viewed from mobile device operating systems like iOS, Android and Blackberry
- Configuring Audio/Video recording for Windows/Mac
- Configuring alarms and motion detection
- Firmware upgrading and installation
- IP camera software troubleshooting
- Camera lens troubleshooting
- Night vision troubleshooting
- Troubleshooting Microphone
Phykon Solutions proprietary hardware support services are trained to remotely resolve the hardware issues of even the least tech-savvy person. Our Technical Support team troubleshoots and configures hardware for optimum performance keeping in mind the customers’ requirement.
Our highy adequate pool of employees helps up to dedicated teams to provide support for customers from different regions. This enables the hardware provider to promise 24/7 hardware troubleshooting and remote support irrespective of regional holidays.
At Phykon, we understand the variable human resource requirement of businesses. Since Phykon maintains more than one team for dedicated hardware support, our human resource is highly scalable that can be scaled up or down based on the client’s requirement. This gives our clients complete freedom to dedicate their focus on their other core competencies.
Our Software Technical Support team is trained to be provide assistance within moments of clients’ request. Our team is trained in latest generic software support and our training system is fine tuned to make training on new proprietary software a hassle free experience for the client.
Our Software Technical Support is specialized in,
Our software support team helps the customer by remotely installing different proprietary software and generic supporting software. The engineers who provide remote support are trained to resolve any issue in the first call reducing average handling time that would help our client to reduce support costs tremendously.
Software configuration is one of the problems that a customer faces. Most software requires experts to configure and we are always there to support our clients. We work 24/7 and prioritize customers’ calls mails depending on the urgency and difficulty. Call and mail escalation to better experienced engineers helps fastest software configuration solutions.
Business Process Outsourcing
We ensure that the functionality and physical durability of products falls within the expected norms, throughout its life cycle.
Our experience in handling most process related softwares equips us with the valuable technical know-how to provide consulting services to KPO start-ups.
For any retailer or business, an in-house order management system may take up tremendous amount of time and resources. The best way to tackle this problem is by outsourcing the whole Order Management Process to an offshore location where the business can get the desired result for less than half the expenses. Many businesses are apprehensive about handing over their total order management to offshore location. This arises due to security factors and the complexities of the knowledge process. Our proficient knowledge process team is technically trained to handle even the most complex knowledge processes.
Phykon’s secure atmosphere and transparency in communication lets you outsource your order management over to our facility peacefully. Phykon’s experience in order management across multiple verticals ensures our efficient adaptation to your process whatever your business may be. Our team familiarizes every related software and terminology within the shortest period of time to provide top-notch services. We also provide end-to-end visibility of the whole order management process to the client. Phykon’s Order Management team delegates process tasks based on their importance and conduct reliability tests and call backs to ensure an error-free management.
Our order management team specialized in the whole order fulfillment life cycle provide the following services.
- Reliability Testing
- Order Transcriptions
- Verification of stock and inventory
- Create order vouchers with shipping details
- Accounting Electronic Fund Transfers
- Order shipment
- Confirm Delivery Details (via Phone/Email)
- Confirm shipment
- Confirm Delivery
- Customer services
- Receive feedback from customers
Most products are hardly ever perfect. Establishing and maintaining the consistent performance of any product is the every day objective of every organisation. Ensuring that the products functionality and physical durability falls within the expected norms, throughout its life cycle, is the overall purpose of configuration management.
CM provides a clear picture of where the product stands with respect to the objectives, whether or not it complies with its specification and weather changes are warranted. The deepest insight into the every-day performance of every product is best available from the every-day users of the same. Our support services encounters the various shortcomings and technical drawbacks of the current version directly from consumers and catalogue them for consideration. Our CM services include:
- Configuration Identification
- Configuration Control Strategies
- Configuration Itinerary
- Configuration Verification
Phykon has been providing KPO services for reputed franchise owners for a considerable amount of time now. This has led to an in-depth knowledge of the technical aspects of knowledge processes. Our experience in handling most process related softwares equips us with the valuable technical know-how to provide consulting services to KPO start-ups. We also provide support services to those requiring customizations of the stock software. Phykon’s consulting team has trained and helped several franchise owners and in-house process handlers to establish unique process frameworks and improve business performance by boosting productivity and reducing cycle times.
Our services include:
- Support services for Knowledge process softwares
- Customized, unique frameworks
- Process Diagnostics
- Process Solutions
- Standardisation Training
- Quality Management
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Dr. Alexander Ross McKenzie
Ross brings significant global outsourcing expertise and strategic thought leadership to our clients. Drawing on his experience in senior leadership positions with leading companies that include National Australia Bank, Capgemini, HCL, and more, he has led global teams of over 1000 and managed operational budgets in excess of $125M. He is also the Founder and Chair of The Business Centre of Excellence, Fair Trade Group, and Startup Business, that focuses on strategic consulting, philanthropy, startups, and entrepreneurs.